Use the search to find what you are looking for. If you prefer to speak with someone, you can reach us on live chat or call 0131 333 1903.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our bed and mattress size guides.
Can I cancel my order?
We completely get it, we change our minds too! Once an order is placed, you can change your mind up to 14 days after the item has been delivered.
Made to Measure Items (see definitions) cannot be cancelled once the order has been accepted by Grove Group Scotland Ltd.
How do I make order amendments?
You have 48 hours after placing your order to change any detail free of charge (excluding Next Day Delivery items). That includes the size of the product you've chosen, your delivery address, and even your delivery date.
For any changes please contact our Customer Services team on 0131 333 1903.
For amending store orders: after 48 hours you’ll be charged an administration fee of 20%.
Why have I not received my order confirmation email?
Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add email@example.com to your safe list.
How do I know if my order is ready for delivery?
A member of staff will contact you to arrange a suitable delivery date.
When will my order be delivered?
Once your order has been placed, we will advise a delivery date. Then a couple of days prior to your delivery, we will contact you to confirm the best time for delivery e.g. Morning, Evening.
Do the beds arrived assembled
No unfortunately internet orders are not already assembled.
However, we do offer an assembly service for only £25.00. All you need to do is make sure you select the assembly service when adding an item to your basket.
Please note, our assembly service is only available for postcodes in Scotland beginging with: DD, EH, FK, G, KA, KY, ML, PH & TD.
If you have any questions or wish to clarify the availability of our assembly service in your area, please call us on 0131 333 1903.
Do you offer a discount for NHS staff?
At Grove, we understand how important it is to get a good night's sleep. That's why we offer a 10% discount on all beds and mattresses to Blue Light card holders. We know that you work hard to keep us safe, and we want to do everything we can to help you get the rest you need. So whether you're looking for a new bed or just a comfortable mattress, remember that Grove is here for you. We appreciate everything you do, and we'll always be here for you. Thanks for everything.
How Do I Contact You?
Our team of Sleep Experts are available on live chat, via email or on phone across the following hours:
Mon – Sat: 9am – 5:30pm
You can send an email to firstname.lastname@example.org
Should you require a call-back, please simply request this within your email and we'll get back to you as soon as possible.
We aim to repond in 2 working day but at peak times, this may take slightly longer.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What do I do if my goods arrive damaged?
In the unlikely event that one of your items are damaged, please contact us within 48 hours of delivery on 0131 333 1903. We may ask you to take a photograph of the damaged item and send it to email@example.com.
Can I return an item after delivery?
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you further information on how and when your item will be collected. Items sent back to us without first requesting a return will not be accepted.
Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty. You can open the packaging to inspect a product on delivery, but, if they are then rejected, you must take good care of the Goods until they are collected by Grove Group Scotland Ltd (or our agents).
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your item should be made available for collection at a time agreed with Grove Group Scotland Ltd. The collection date should not exceed 21 days from the cancellation date.
Grove Group Scotland Ltd will levy a collection charge of £39 for collection of the Goods. This will be deducted from the refund value of the Goods.
Alternatively you may return the item (at your cost) in the items original condition and adequately packaged to prevent damage. Items should be returned to: Grove Group Scotland Ltd, 2 Bridge Street, Newbridge, Edinburgh, EH28 8SR.
Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), Grove Group Scotland Ltd will seek to recover the cost of remedying the damage from you.
What is the refund process?
You have 14 days from the delivery date of your order to return your purchase. The items must have all their original packaging and in its original condition. The refund will be processed as soon as we receive the items at our facilities.
You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank.
If you participated in a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding) you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer.
If you participated in a ‘multibuy’ offer (e.g. buy 3 for the price of 2) and return part of this order then any saving will be deducted from your refund as the offer no longer applies.
I have a faulty item, what do I do next?
Complaints relating to faulty Goods should be notified to Grove Group Scotland Ltd by calling our customer service team, writing to us or by email.
Where Goods are reported as faulty, our usual approach is to arrange an independent inspection to verify the fault. This does depend on the nature of the fault or time elapsed since delivery. If this inspection finds no fault with the product (e.g. the issue has resulted from wear and tear, negligence, wilful damage or mis-use), Grove Group Scotland Ltd will decline any further action, but provide full details of the reasons for the decision.
The Buyer will have direct access to any reports completed by the inspection specialist. If the Buyer would prefer to use an inspection service of their choosing, then this must be done at the Buyer’s cost. Please note that any inspection service used must be a recognised, independent specialist.
In the rare event that Goods are found to be faulty, Grove Group Scotland Ltd. will follow a fair and fast process. This will be in line with your statutory consumer rights and could include a repair, replacement or refund depending on the specific circumstances.
Do you offer any product guarantees?
All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.