How can we help?

TOP FAQs

Use the search to find what you are looking for. If you prefer to speak with someone, you can reach us on live chat or call 0131 333 1903.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our bed and mattress size guides.

Can I cancel my order?

We completely get it, we change our minds too! Once an order is placed, you can change your mind up to 14 days after the item has been delivered. Items must be in their original packaging.

Why have I not received my order confirmation email?

Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add hello@grovebedding.com to your safe list.

How do I know if my order is ready for delivery?

A member of staff will contact you to arrange a suitable delivery date.

When will my order be delivered?

Once your order has been placed, we will advise a delivery date. Then a couple of days prior to your delivery, we will contact you to confirm the best time for delivery e.g. Morning, Evening.

Do the beds arrived assembled

No unfortunately internet orders are not already assembled.

However, we do offer an assembly service for only £25.00. All you need to do is make sure you select the assembly service when adding an item to your basket.

Please note, our assembly service is only available for postcodes in Scotland beginging with: DD, EH, FK, G, KA, KY, ML, PH & TD.

If you have any questions or wish to clarify the availability of our assembly service in your area, please call us on 0131 333 1903.

Do you offer a discount for NHS staff?

At Grove, we understand how important it is to get a good night's sleep. That's why we offer a 10% discount on all beds and mattresses to Blue Light card holders. We know that you work hard to keep us safe, and we want to do everything we can to help you get the rest you need. So whether you're looking for a new bed or just a comfortable mattress, remember that Grove is here for you. We appreciate everything you do, and we'll always be here for you. Thanks for everything.

How Do I Contact You?

Our team of Sleep Experts are available on live chat, via email or on phone across the following hours:

Mon – Sat: 9am – 5:30pm


You can send an email to hello@grovebedding.com

Should you require a call-back, please simply request this within your email and we'll get back to you as soon as possible.

We aim to repond in 2 working day but at peak times, this may take slightly longer.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What do I do if my goods arrive damaged?

In the unlikely event that one of your items are damaged, please contact us within 48 hours of delivery on 0131 333 1903. We may ask you to take a photograph of the damaged item and send it to hello@grovebedding.com.