Returns & Refunds

Returns, refunds & cancellations FAQ's

How do I make order amendments?

You have 48 hours after placing your order to change any detail free of charge (excluding Next Day Delivery items). That includes the size of the product you've chosen, your delivery address, and even your delivery date.

For any changes please contact our Customer Services team on 0131 333 1903.

For amending store orders: after 48 hours you’ll be charged an administration fee of 20%.

Can I cancel my order?

The Buyer may cancel the goods at any point after placing their order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to Grove Group Scotland Ltd.

Grove Group Scotland Ltd,
2 Bridge Street, Newbridge,
Edinburgh, EH28 8SR

Customer Services Tel: 0131 333 1903
Email: hello@grovebedding.com.

Made to Measure Items (see definitions) cannot be cancelled once the order has been accepted by Grove Group Scotland Ltd. Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty. Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by Grove Group Scotland Ltd. (or their agents). The Goods must be unused, in their original condition and made available for collection at a time agreed with Grove Group Scotland Ltd. The collection date should not exceed 21 days from the cancellation date. Grove Group Scotland Ltd will levy a collection charge of £39 for collection of the Goods. This will be deducted from the refund value of the Goods. Alternatively the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to: Grove Group Scotland Ltd, 2 Bridge Street, Newbridge, Edinburgh, EH28 8SR. Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), Grove Group Scotland Ltd will seek to recover the cost of remedying the damage from the Buyer.

Can I return an item after delivery?

You have 14 days from the delivery date of your order to return your purchase. The items must have all their original packaging and in its original condition.

What is the refund process?

You have 14 days from the delivery date of your order to return your purchase. The items must have all their original packaging and in its original condition. The refund will be processed as soon as we receive the items at our facilities. You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank. If you participated in a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding) you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer. If you participated in a ‘multibuy’ offer (e.g. buy 3 for the price of 2) and return part of this order then any saving will be deducted from your refund as the offer no longer applies.

I have a faulty item, what do I do next?

Complaints relating to faulty Goods should be notified to Grove Group Scotland Ltd by calling our customer service team, writing to us or by email. Where Goods are reported as faulty, our usual approach is to arrange an independent inspection to verify the fault. This does depend on the nature of the fault or time elapsed since delivery. If this inspection finds no fault with the product (e.g. the issue has resulted from wear and tear, negligence, wilful damage or mis-use), Grove Group Scotland Ltd will decline any further action, but provide full details of the reasons for the decision. The Buyer will have direct access to any reports completed by the inspection specialist. If the Buyer would prefer to use an inspection service of their choosing, then this must be done at the Buyer’s cost. Please note that any inspection service used must be a recognised, independent specialist. In the rare event that Goods are found to be faulty, Grove Group Scotland Ltd. will follow a fair and fast process. This will be in line with your statutory consumer rights and could include a repair, replacement or refund depending on the specific circumstances.

Do you offer any product guarantees?

All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.